The COVID-19 pandemic has brought the travel and tourism industry to a near standstill with several countries announce lockdowns and partial lockdowns.
With several government authorities across several countries have relaxed air travel restrictions, airports and hotels are trying to re-build confidence in travellers. In the midst of this pandemic, contactless technologies are proving to be a game-changer for the industry.
According to a tech analyst at GlobalData, the travel and tourism industry currently are accelerate]ing investments in contactless technologies like biometric check-in at airports and keyless hotel entry in order to reduce potential risks that might occur due to physical touchpoints.
As reported by Travel Daily Media, The Innovation Explorer database of GlobalData’s Disruptor Intelligence Center reveals how travel and tourism companies are using contactless technologies to ensure the safety and wellbeing of passengers, especially in transportation and lodging.
Beijing Capital International Airport has partnered with Swiss tech company SITA to automate entire passenger journey using biometric technologies. From the airport check-in and bag drop to security clearance and final boarding, passengers can just walk through the designated lanes equipped with facial recognition systems.
Singapore’s Changi Airport has deployed contactless kiosks to automate the check-in process for passengers. The kiosks are integrated with infrared proximity sensors, which can identify the motion of a passenger’s finger as they point towards the options on the screen.
Of course, AirAsia did the same in our airports too!
Abu Dhabi International Airport has partnered with UAE tech startup Meta Touch to install touchless elevator panel technology. The control panel, installed in 53 elevators at the airport, can be controlled by gestures, allowing people to command an elevator without physically pressing any buttons.
Dutch hotel chain citizenM has launched a smart mobile application to offer customers contactless stays at its hotels. The app helps guests to check-in and out digitally.
Guests can also control lights, blinds and temperature inside their rooms using a smartphone.
Hong Kong International Airport has deployed intelligent sterilization robot to rapidly disinfect passenger facilities and public areas. The autonomous robot, equipped with ultraviolet lights and an air sterilizer, can sterilize its surroundings in 10 minutes with 99.99% accuracy.
Other key use cases of contactless technologies promoting safety in the industry include thermal screening, automated hand sanitizers, mobile apps enabling touchless entry to tourist destinations and contactless payments.