KL International Airport (KLIA) is ranked among the top 10 airports in the world in the latest Airport Service Quality (ASQ) global airport survey, which benchmarks the world’s best airports.
The airport has risen to the 9th rung for the first half of 2020, up from 17th in 2019, among airports of similar capacity despite the challenging times.
Malaysia Airports Holdings Bhd (MAHB) in a statement today said that it achieved an improved overall score of 4.94 out of 5.00 from 4.69 previous.
The airport also scored a perfect 5.00 for overall satisfaction by both business and leisure passengers, 4.99 for the cleanliness of airport terminal and 4.97 for the availability of washrooms.
ASQ is a programme carried out by the Airports Council International (ACI) that sets service standards, protocols and operational guidelines for airports worldwide.
These initiatives have contributed to the increased satisfaction of passengers, as the preliminary ASQ results for KLIA for the third quarter of 2020 show that the overall satisfaction score has increased to 4.96.