After introducing a new online ticketing system known as the KTMB Integrated Ticketing System (KITS) recently, Keretapi Tanah Melayu Bhd (KTMB) has further enhanced its efficiency with a cashless self-service ticketing kiosk for the Electric Train Service (ETS), KTM Intercity and KTM Komuter Utara which was initiated on Oct 15.
Ahmad ‘Asri Khalbi, KTMB strategic communications chief told Bernama that the new system is for customer convenience, and mainly to avoid counter and online congestion.
He also added that concession tickets can also be purchased using the self-service kiosk when prior to this those who were eligible had to get it through the ticketing counter.
“A customer merely has to register via the KITS app or www.ktmb.com.my to enjoy the discount. Feedback has been positive and many say it is a very apt peak period method,”.
As for now, KITS only covered to the northern sector KTM Komuter for Padang Rengas, Butterworth and Padang Besar while the KTM Komuter passengers in Klang Valley still uses token and cash self-serving machine.
From Oct 14 to 27, daily ETS frequency for the journey from Kuala Lumpur to Gemas, Ipoh, Butterworth and Padang has been reduced to eight compared to 32 before this because of the conditional movement control order in Selangor, Kuala Lumpur and Putrajaya.
Those with tickets for Oct 15 to 27 can make a cancellation via KITS and that “the fare will be refunded through your KTM wallet account”.
Ahmad ‘Asri said that passengers who want to stick to their plans to travel during the conditional MCO must follow the SOP and get the green light from the Police first.
For more information, call the KTMB customer service centre at (03) 2267 1200 or visit the official KTMB media platforms. – Bernama