Interpretation & Definitions

•    “FIT” means Free Independent Traveller of any one (1) or more individual traveller who purchase at least two (2) components of a package tour, either in transport (including but not limited to air, sea, train, bus and car) and/ or ground arrangement (including but not limited to airport- hotel transfer, accommodations and tours.
•    “Domestic Tour” means any tour within Malaysia and Singapore.
•    GIT means Group Inclusive Tour (group series) means a regular tour package offered by SMART LEISURE & TRAVELS of minimum one (1) departure per month to one (1) destination and with a minimum number of fifteen (15) travelers or less.
•    “Package Price” refers to price payable in cash (including but not limited to cheque and telegraphic transfers) and does not include merchant fee chargeable by bank for payments through credit card.
•    “SLT" refers to SMART LEISURE & TRAVELS SDN BHD.

Reservations
Free Independent Traveller (FIT)

Request for quotations :-
•    Request by Traveller must be submitted in written form of formal form and/ or e- mail duly transmitted and received by SLT ,
•    In the event the Traveller would like to make any changes to the itinerary proposed by SLT, the Traveller must submit in writing vide formal letter and/ or e- mail duly transmitted and received by SLT within five (5) working days, subject to the ticketing guidelines as advised by SLT in the quotation.
•    SLT shall not be responsible if request, changes or confirmation is not received by SLT.
Any request by Traveller for subsequent changes is only allowed up to three (3) times, however SLT reserves the right to refuse the request at any time in the event of non- availability.

Group Inclusive Tour (GIT)
Traveller is required to provide proof that payment of deposit has been made to SLT. Only upon SLT’s satisfaction that the payments have been remitted into SLT’s account then only SLT will proceed to do the reservations. Failure by Traveller to do so will render SLT the right not to proceed with reservations and/ or cancel the reservation.

Payments

FIT Tour Packages
FIT Tour Package including airline ticket
1.    Upon registration and confirmation of airline ticket request, Traveller must remit full payment for airline ticket according to the dateline as advised by the person- in- charge in  SMART LEISURE & TRAVELS Sdn Bhd.
2.    For ground and other payments, Traveller must remit deposit (a 100 % non-refundable) of 35% from the package price (excluding airline ticket) within three (3) days after registration or according to the dateline advised by person- in- charge in  SMART LEISURE & TRAVELS . Balance payment must be made thirty (45) days prior to departure date or according to the dateline as advised by the person- in- charge in SMART LEISURE & TRAVELS .

Ground Tour Packages only

1.    Traveller must  remit  deposit  (a 100 % non-refundable) of  35%  from  the  package  price  within  three  (3)  days  after confirmation by SMART LEISURE  & TRAVELS.
2.    Balance payment must be made thirty (30) days prior to departure date or according to the dateline as advised by the person- in- charge in SMART LEISURE & TRAVELS.

For Group Series Departure Tour Packages
Upon registration, Traveller must remit to SMART LEISURE & TRAVELS the deposit and balance payment in the following manner:
1.    Payment of deposit during registration
•    For Domestic Tour – deposit (a 100 % non-refundable) of 30% from the package price or as advised by SMART LEISURE & TRAVELS SDN BHD
•    For Outbound Tour – deposit (a 100 % non-refundable) of 50% from the package price or as advised by SMART LEISURE & TRAVELS SDN BHD
2.    The balance of payment MUST be made by the Traveller no later than forty five (45) days before the date of departure for Group Series Departure tour package or according to the dateline as advised by the person- in- charge in Smart Leisure & Travels..
3.    Where Traveller places a booking by filling up the Registration Form
4.    The Traveller  must  furnish  to  AMI  proof  of  payment(s)  made  in  order  for  SMART LEISURE & TRAVELS  to  proceed  with confirmation of bookings.

Visa
Where Traveller request for Visa application only, he or she is required to fill up the relevant visa forms and to provide all the required documents to SMART LEISURE & TRAVELS SDN BHD.

Failure
Failure  to  comply  with  the  requirements  above   may  result  in  the  cancellation  of reservation and forfeiture of deposit by SMART LEISURE & TRAVELS SDN BHD.

Payment
Payment can be made in cash at the office, or through bank transfer:
HLBB BANK
Account No. : 001-009-328-89
Account Name :SMART LEISURE & TRAVELS SDN BHD

Changes Policy (Traveler)

For FIT Tour Package
Upon confirmation of the tour and where payment have been made, any request by Traveller to make subsequent changes to the reservation is subject to SLT’s approval and an amendment charge of RM 50.00 per person per change. AMI have the absolute discretion to approve or refuse the request.
1.    In the event SLT declines the request and the Traveller cancels the tour, Traveller is subjected to the cancellation charges referred in Clause 1.
2.    Where SLT approves the Traveller’s request, the additional cost due to the changes shall be borne by the Traveller

For Group Series Departure Tour Packages
1.    Upon confirmation of the tour no changes can be made to the reservation within forty five (45) working days before the date of the departure subject always to the discretion of
2.    However, any request from Traveller for any change to come back earlier or later than the group must be made  in  writing letter to  SLT and  will  be  subject  to  the  conditions  of  the  respective  airlines.  Traveller acknowledges that Traveller may incur additional charges due to this request
3.    Changing the entire reservation constitutes a cancellation of the original reservation.
4.    For change of destination and date of travel request by Traveller more than forty five (45) days prior to the date of the departure, SLT has the discretion to accept or refuse the request where SLT is dependent on airline’s and supplier’s terms and conditions. Where SLT accepts the request, this request can only be made once. Amount and method of payment will change accordingly to the new package tour.
5.    Where SLT accepts Traveller’s request for changes, an administration fee up to maximum amount of RM 150 will be chargeable by SLT to Traveller.

Request for Early Return or Extension of Stay  
Traveller may request to extend or reduce his or her stay, however subject to the followings:
1.    Must be in written request through letter or e- mail to SLT 
2.    SLT have full discretion to accept and refuse the request; and
3.    Is subject to any surcharges or additional charges by airlines and overseas ground suppliers.

Request for Deviation or Stop Over
Travellers may request for Deviation or Stop Over, however subject to the followings:
1.    Must be in written request to SLT.
2.    Traveller shall bear all cost incurred.
3.    SLT is not obliged to secure any accommodation and/ or any ground arrangement and shall not be responsible of Traveller is unable to secure on his/ her own.
4.    SLT have full discretion to accept and refuse the request.

Possible Changes
Where there is any:-
1.    Flight delay, re- scheduling or cancellation of flight by airlines;
2.    Cancellation or refusal of service by tour operators beyond SLT’s control; and
3.    Any other changes after departure.

Resulting to sightseeing tours, hotels and route to be changed, additional cost to airport tax and fuel surcharge or any other changes, SLT shall not be held responsible for the changes or cancellation and towards purchased domestic flights or any other unused services by the passengers that might been affected by the alteration, whom purchased it without consent and final validation from the company at the first place (refer to Clause 7)

Cancellation Policy (Traveller)

For FIT Tour Packages
1.    Cancellation of reservation must be made in writing to avoid any misunderstanding If SLT receives notice to cancel thirty (30) days or more before the date of the departure, a minimum administrative fee of RM50.00 per person will be levied.
2.    If notice of the cancellation is received twenty nine (29) days or less before the date of departure the following charges will apply as shown in table below.
3.    The respective airline’s policy shall apply in addition to the cancellation charges as set out in the clause.5. (2) (Note: The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be non-endorseable, non-reissueable, non-refundable and non-rerouteable. Any alteration in routing or change in the date of travel by any passenger is solely at his own risk. SLT or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred).
4.    Eligible refund request will be processed within minimum of sixty (60) days depending on the involved suppliers’ compliances and commitment.

For Group Series Departure Tour Packages

1.    Cancellation of booking must be made in writing to avoid any misunderstanding If the company receives notice to cancel forty-five (45) days or more before the date of departure, a minimum administrative fee of RM200.00 per person will be levied.
2.    If notice of the cancellation is received 44 days or less before the date of departure the following charges will apply as shown in table below.
3.    The respective airline’s cancellation policy shall apply in addition to the cancellation charges set out in Clause 5.2b (Note: The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be non-endorseable, non-reissuable, non-refundable, and non-reroutable. Any alteration in routing or change of date of travel by Traveller is solely at his own risk.SLT or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred).
4.    Eligible refund request will be processed within minimum of sixty (60) days depending on the involved suppliers’ compliances and commitment.

Cancellation
Duration                                                     Cancellation fee
45 days or more from travelling dates    100% Deposit
30 – 44 days from travelling dates           50% from package price
30 days from travelling dates                   100% from package price

•    Booking cancellation from the participant should be done through email or letter and must be sent to SMART LEISURE & TRAVELS for avoiding any misunderstanding.

Cancellation Policy (SMART LEISURE & TRAVELS SDN BHD)

FIT Tour Package
1.    SLT reserves the right to cancel the tour due to an event of Force Majeure. Force Majeure will mean any event or condition, not reasonable within the control of either party, including, without limitation, acts of State or governmental action, riots, disturbance, war strikes, lockouts, slowdowns, prolonged shortage of energy supplies, epidemics, fire, flood hurricane, typhoon earthquake, lightning and e
2.    SLT shall recommend alternative tours preferable to the same destination or other tours. Should any traveller decide not to accept the alternative tours, all moneys paid will be refunded to the traveller.

Group Series Departure Tour Packages

1.    SLT  reserves the right to cancel the tour due to an event of Force Majeure. Force Majeure will mean any event or condition, not reasonable within the control of either party, including, without limitation, acts of State or governmental action, riots, disturbance, war strikes, lockouts, slowdowns, prolonged shortage of energy supplies, epidemics, fire, flood hurricane, typhoon earthquake, lightning and explosion. SLT shall recommend alternative tours preferably the same destination or other tours. Should any traveller decide not to accept the alternative tours, all moneys paid will be refunded to the traveller.
2.    In the event of insufficient passengers or inability to secure seats or accommodation:
3.    SLT may advise traveller to change to private tour and the cost will commensurate accordingly to this change. This is always subject to the availability of the number of seats and accommodation. SLT  is in no way under strict obligation to provide such service in the event there is no available seat and accommodation, or
4.    The Traveller may cancel the reservation and SLT will refund the amount of money paid.
Refund Policy
No refund or reduction will be made to any member in respect of airfare, accommodation, meals, sightseeing tours, transport or any other services which are included in the tour fare our not utilized by the tour member due to personal reasons. Changes & cancellation policy is provided
Responsibilities

Traveller’s Responsibilities
1.    Traveller must have an international passport or other recognized travel documents valid for at least six (6) months from the date of return to country of origin and least three (3) months from the date of return to country for domestic tours.
2.    Traveller is required to hand over his or her international passport copy via fax, email or post at least thirty (30) days before the date of departure. For some countries which require the original passport to obtain the visa, Traveller shall hand over personally the original passport a minimum of thirty (30) days before departure; and responsible to notify or inform SLT’s Customer Service representative during the hand over process should they need the original passport (for other usage) before the day or departure. SLT discourages posting through normal post of passport to SLT and therefore shall not be responsible for the loss of passport if Traveller decides to post to
3.    SLT  shall in no circumstances be responsible for rejection of visa approval due to Traveller’s failure to hand over the passport and other required documents by the date as advised by SLT
4.    Traveller must ensure they have necessary visa and vaccination and health certificates as required by the various authorities of the countries to be visited.
5.    For Traveller who require to purchase domestic flights from their origin to the departure airport, namely Kuala Lumpur International Airport, he/she is advised to seek for advice from SLT by contacting SLT’s Customer Service representative by direct calling or e- mail before proceeding with the procurement to avoid any detriment of unused service in case or any alteration of flight route which in any event AMI service will not be liable due to this failure by PTT.
6.    Traveller is responsible to ensure on his/ her safekeeping of passport during travel. SLT shall not be liable in the event he/she losses the passport to any reason whatsoever during travel.
7.    Traveller must ensure that he/she is in good health to travel and join the tour and must not be of unsound mind.
8.    Traveller must abide and not breach any laws or regulations during travelling.
9.    SLT  shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if Traveller is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes (including but not limited due to health reasons and or unsound mind), or behaviour and activities considered to be detrimental by foreign government.

SLT's Rights and Responsibilities
1.    SLT will advise Travellers on what documentation is require
2.    Wherever possible, SLT will assist Traveller in obtaining the necessary visa. SLT however does not guarantee the approval of any visa application. Please refer to Clause 13 on rejection of visa by Embassy
3.    SLT acts  only  as  agent  for  the  transportation  companies, hotel,  contractors  and  other  principles. Vouchers and documents are issued subject to those terms and conditions under which services are provide
4.    Travellers who participate in any AMI’s tour shall be at his/ her own risk. SLT and or its associated agents shall not be held liable to any person as a result of the following:
•    Inaccuracy, misdescription or changes to any tour and its itinerary;
•    Additional expenses due to delays or changes in any transport services, sickness, weather, strikes, war, quarantine or other causes;
•    Extension of stay- flight arrangements that cannot be confirmed;
•    Any damage or loss of baggage or other personal effects or accidents. It is the responsibilities of the traveller to buy travel insurance (refer to Clause 13);
•    Deportation or refusal entry of traveller by Immigration Authorities due to possession   of unlawful items or holding improper travel documents or any other reasons.
5.    SLT is deemed to have complied with the total delivery of the tour program even when the departure time of Day 1 is around and slightly before midnight provided the night stay and the sightseeing contents stated in the itinerary are fulfill.
6.    SLT has the responsibility in ensuring the smoothness and enjoyment of the tour. Therefore SLT’s appointed  Tour  Leader(s)  have  the  right  to  deal  accordingly with  difficult  and  uncooperative tour members whose act and conducts are unreasonable and detrimental to the enjoyment, interest, well- being and safety of other tour members. The Tour Leader(s) may require the difficult tour member to leave the tour and his/ her decision will be final and conclusive. AMI shall not refund any uncompleted part of the tour.
7.    SLT reserves the right to cancel or withdraw any itinerary, or any reservation made for the Traveller or decline to accept or retain any person from being a tour member if he/ she is found to be of unsound mind (refer to Clause 7.2 (F)) or is likely to endanger the health or safety, or impair the comfort or enjoyment of other reason any carrier hotel or other contractor refuses to allow any participant to participate in the tours.
8.    It is the Traveller’s full responsibility to ensure the he/ she is in good health condition and fit to travel (refer to Clause 7.2(f)). SLT is not responsible to provide any requirement whatsoever to disabled or handicapped individuals (including but not limited to sight, speech, hearing and mobility disabilities) and to any individuals suffering from any medical conditions (including both physical and mental). Strongly recommends that Travellers equip themselves with special care and needs they require.  SLT  shall not be liable for any medical expenses or any other expenses due to failure by Traveller in ensuring this requirement.

• Baggage
  Free airline baggage allowance is provided by the airlines and the quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies for hand- carried baggage aboard the aircraft. SLTI will advise Travellers on the conditions and Traveller must adhere to the airline’s condition. SLT shall not be responsible for any cost incurred due to non- adherence by Traveller on the luggage requirement.

• Travel Insurance
  1.    Travellers are encouraged to buy travel insurance to safeguard themselves against sickness or death, loss of money, cancellation of flight, flight delays or lost baggage.
  2.    SLT shall not liable for any losses or expenses incurred by the Traveller due to his/ her refusal in purchasing the travel insurance. Full liability is to be borne by Traveller.
  3.    Traveller will keep SLT indemnified against any expenses, losses or damages borne by SLT in assisting Traveller arising to any failure by Traveller to purchase travelling insurance.

• Application Of Visa
  1.    In the event that the visa application is rejected by the embassy SLT will offer to the Traveller options of other tour and if the Traveller decides not to take up the option, the reservation will then be deemed cancelled and is subject to cancellation charges in Clause 5.1 and 5.2
  2.    The Traveller will also be required to pay any charges including but not limited to charges by the embassy arising from its terms and conditions, processing fee, visa fee, administrative fee and/ or any other relevant payment.
  3.    SLT does not accept visa application by non- resident. However if the consulate or embassy allows for the application to be made by travel agency, SLT then may accept the application. Any additional charges related to this application shall be borne by the applicant.

• Third Party Usage Of SMART LEISURE & TRAVELS SDN BHD's Name
  SLT shall not be responsible towards any claim by any party or Traveller who purchases tour package from other travel agent using SLT's name without SLT's authorization.
  Miscellaneous
  SLT reserves the right to amend this policy from time to time.
  Note: SLT reserved the right to publish or print any photographic materials which taken during the tour for commercial use.

• Updated on 30JULY2022